Legal
This policy explains what information Inner collects, how it is used, and the choices available to you.
Last updated · October 12, 2026
Account information you provide (name, email, academy details); data your academy enters about its members, staff, schedules, and transactions; and technical information generated by using the service, such as device, browser, and log data.
To operate and improve Inner, to bill for the service, to provide support, to keep the platform secure, and to communicate with you about your account. We do not sell personal information.
When an academy uses Inner to manage its members, the academy decides what is collected and why; Inner processes that data on the academy's behalf. Members should direct requests about their information to their academy, and we will assist the academy in responding.
We share information with service providers that help us run the platform under contracts that restrict their use of it: Vercel and Neon (hosting and database), Stripe (payments — a member's name and email, and the card details Stripe holds itself), Resend (email delivery), Anthropic (academy statistics for Inner Intelligence, with no member names, emails or phone numbers) and OpenAI (video transcription, when an academy turns it on). We also share information when required by law or to protect the service and its users.
We keep information for as long as an account is active and as needed to meet legal, accounting, and security obligations. Financial and attendance records, signed agreements, the record of emails sent and the log of who did what in an academy's account are kept as history and corrected by reversal rather than edited.
Sign-in records age out on a schedule: a session is deleted 90 days after it ends, a record of a sign-in attempt after one year, and rate-limiting entries after one day.
We use organizational and technical safeguards appropriate to the sensitivity of the data, including encrypted connections, hashed credentials, and tenant isolation between organizations.
You can update your account information in the product. You may ask your academy, or us, for a copy of the personal information held about you and to correct it.
You may ask for your personal information to be deleted. Your academy erases your identity — name, contact details, birthday, emergency contact, notes and saved card — and ends every login to your account; the records the law or the academy's books require (payments, invoices, attendance and signed agreements) are kept, attached to an account that no longer names you. Payment details held by Stripe are deleted by the academy from its own Stripe account.
We may update this policy from time to time. Material changes will be announced in the product or by email.
Questions about this document? Reach us through the contact section.